Frequently asked questions

You do not need to have an account to place an order, you can checkout as a guess.

You can shop with us even if you do not have an account with us, but we advise creating an account so you can manage your account, address book, and email preferences.

Click here to recover your password.

We accept Visa, Mastercard, American Express and other major credit cards for all purchases. Amazon Pay and PayPal are both supported options at checkout. You will be redirected at checkout, and once the transaction is complete, you will return to ohpomp.com.

Orders cannot be cancelled, changed, or updated once they are placed as they immediately start processing. If you'd like to add another item to your order, please place a new order for the item.  After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered.

OH POMP!® order returns are reserved to our sole discretion, if there is a problem with your order due to factors factors beyond your control please contact us and we will review you case. In the case that your cancellation is approved, and all charges will be refunded. If you receive a cancellation notification, please contact Customer Service for more information.

Orders are processed depending upon availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 1-4 business days. Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-4 business days. Certain products may have longer processing times. These will be noted on the product and cart pages.

Free shipping offer is valid in orders of $150 or more. Please allow 24-48 hours for orders to be fulfilled. 

We have the following shipping options available in the US:

- Economy (Estimated 7-14 days): $12.00
- Standard (Estimated 3-7 days, no PO Boxes): $15.00
- 2 Day (Estimated 2-3 days, no PO Boxes): $18.00

Yes, we currently offer worldside shipping.

Products normally ship within 24-72 hours after your order has been placed.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed. 

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

If you believe that your package was lost or stolen, please contact Customer Service within 5 days of tracking stating it has been delivered.  You can contact Customer Service directly sending an email to support@ohpomp.com.

Remember once the package is out of the warehouse, please contact your assigned carrier first. 

We accept returns and exchanges of items purchased at ohpomp.com if:

-they are requested within 21 days of the date your order was shipped.  

-If 21 days have gone by since your order was shipped, unfortunately we can’t offer you a refund or exchange.

Returns and exchanges will be subject to a restocking fee of $3.00, which will be deducted from your refund such as the shipping and handling costs. Such products must be returned in their original condition, unused, unwashed, with its original labels and in their original packaging, with a corresponding receipt of purchase. 

Unfortunately, no. Items marked as Final Sale or on sale at 50% off or more are not eligible for returns or exchanges. 

Once your return is received, inspected and authorized by the corresponding area. Your refund will be issued to the same payment method used to make the original purchase on the Website. Refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations. Shipping Fees are non-refundable and will not be included in your refund. Restocking fee of $3.00, will be deducted from your refund. 

Each item is packed in a bag that protects it against external damage, in case of exchange or return, the product must be shipped in the same bag without any damage. Otherwise, the refund of such items will not be refunded. So please open that bag carefully so we can recycle it. 

All of our products are exclusively sold through our online store.

Contact us to talk about reselling/distribution opportunities.